Refund policy

Return

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@arehome.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@arehome.co.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@arehome.co.

Exchange Policy

At arehome, we hope every piece you receive feels just right in your space.

If you are not fully satisfied with your purchase, eligible items may be returned or exchanged within 14 days of receipt, provided they are new, unused, and returned with proof of purchase.

Refunds will be issued to the original payment method once the returned item has been received and inspected.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of receiving your order. Kindly share clear photos of the item and packaging so we can assist you as quickly as possible.

Shipping Fees

Please note that shipping charges are non-refundable.

For eligible returns or exchanges, customers are responsible for return shipping fees unless the item received was damaged or incorrect.

Return Eligibility

To qualify for a return or exchange, items must be:

New and unused
In their original packaging
Returned with original tags, if applicable
Accompanied by proof of purchase

Please pack your item carefully when returning it to ensure it is protected during transit.

Final Sale Items

The following items are final sale and cannot be returned, cancelled, or exchanged:

Customized or made-to-order pieces
Final sale items
Gift cards

At arehome, every piece is handled with care, and we kindly ask that returned items are sent back in the same condition in which they were received.